Robert Baird
FOUNDER AND PRESIDENT
In Addition to Financial Intelligence, Robert is the Founder and President of Indigent Healthcare Solutions, which serves over 100 counties. He has almost 33 years of experience in design, development, and implementation of local government software applications. Robert’s account management background includes responsibility for local government data processing departments in municipalities with populations comprising more than 4 million people and multi-million dollar budgets. His number-one goal is to ensure that the customers who have placed their trust in FI are the most satisfied customers in the county government.
Becky D’Amico
DIRECTOR OF OPERATIONS
Becky has over 20 years of experience in customer service and manual writing. She owned a small business for over thirteen years and has combined experience of more than five years in city and county government. Becky is an active member in several civic organizations and is currently the President of CCB and is the second Vice President at her local Lions Club. She attended the University of Central Arkansas. Becky is dedicated to providing the best customer service possible.
Morris Coffey
CHIEF TECHNICAL OFFICER
Morris joined the FI team in 2017. He has over 40 years of experience in application development. Morris graduated from Southern Illinois University with a Bachelor of Science in Accounting. With over 30 years of consulting experience, he has developed accounting and business applications for a variety of industries. He brings to FI a unique background of accounting, application development and project management. Morris is focused on delivering high quality FI products.
Jessica McDurmont
SUPPORT OPERATIONS MANAGER
Jessica joined the Financial Intelligence (FI) team in 2017, bringing with her county government experience and more than 13 years of customer service experience. Having previously worked in county government and held leadership roles within a county office, Jessica understands firsthand the unique challenges counties face and the importance of having a software partner they can trust.
Over the years, Jessica has grown her knowledge of FI’s financial software and the day-to-day operations of county government, allowing her to provide both practical support and meaningful guidance to FI’s customers. Today, she serves as a leader and manager of FI’s Customer Support team, overseeing a team dedicated to building strong, lasting relationships with the counties they serve.
Jessica believes FI’s support team is more than just a resource for answering questions or resolving tickets. Each team member serves as a dedicated point of contact and partner for their assigned counties, learning their offices, understanding their needs, helping them navigate challenges, and making sure they have the support they need to be successful.
Jessica’s goal remains the same as it was when she joined FI: to provide exceptional customer service. But today, that goal goes beyond resolving an issue. She is passionate about building trust, developing relationships, supporting her team, and making sure FI’s customers know they have a partner who is invested in their success.
Cliff Kotara
CLIENT RELATIONSHIP MANAGER
Cliff joined the FI team in 2018 when FI acquired the financial software division of Hill Country Software Services (HCSS) where Cliff spent many years providing software services for Texas Counties and municipalities. Cliff’s customer relationships skills are without equal and his knowledge of governmental accounting is why his customers love him.
Sarah Barnes
SENIOR PROGRAMER AND ANALYST
With more than 20 years experience in the development of county government software at FI, Sarah has the goal of providing software solutions to make her clients’ jobs easier. She attended Middle Tennessee State University where she graduated Cum Laude with a BS Degree in Computer Sciences and a minor in Mathematics. While attending Middle Tennessee State University, Sarah was recognized as a 1996 Visa Scholarship Essay Contest Winner, as well as Honors Academic Achievement Award and OWLS Academic Service Award winner, just to name a few. As a student, she was a computer instructor for the continuing education department at her alma mater. Sarah proudly served our country in the United States Air Force from 1978 through 1983. While enlisted, she received the Airman of the Quarter Award for the European Communications Division. Sarah’s hard work and dedication is shown by the satisfaction of our clients.
Tennille Wray
INSTALLATION SPECIALIST / TRAINING
Tennille joined the FI Team in 2020. She has 10 years experience in government work. Eight of those were on a college campus working in Accounts Payable. Two years were spent working in Payroll for county government, using FI software. Tennille graduated from John Brown University with a Bachelor of Science in Business Administration. She also holds an Associates of Science in Accounting. She brings to FI a tenacious energy, an eye for detail, and drive for 100 percent customer service satisfaction.
Tyler Rodgers
INSTALLATION SPECIALIST / TRAINING
Tyler joined the FI team in 2021 after working in Pharmacy. Tyler brings over 12 years of customer service and training experience. She is well versed in adhering to state, local, and federal laws. She enjoys crocheting, spending a ridiculous amount of money on Taylor Swift tickets, and reading when she should be sleeping. She is dedicated to making sure that each client has a successful migration to the FI software.
Shawn Holland
CUSTOMER SUPPORT / SOFTWARE ANALYST
Shawn joined the FI Team in 2022 after working as an IT Manager in county government for almost 12 years. He has called Saline County home except for a decade spent in Texas during which time he was a member of Phi Theta Kappa at Waco’s McLennan Community College before returning in 2002. Between then and early 2011, Shawn managed a family business that served the community’s health and wellness needs. He brings over 23 years of customer service experience with him. Shawn strives to always provide top notch customer care to our clients.
Alexis Huelsman
CUSTOMER SUPPORT / INSTALLATION SPECIALIST
Alexis joins Financial Intelligence with over 15 years of accounting experience. She has been involved in every aspect of the accounting and HR processes. Before joining FI, Alexis was Head of Accounting for a multi-million dollar nationwide retail company. Her main specialties are payroll and bank reconciliations. Alexis loves to travel and explore everything! Recently she spent 3 months living in Greece learning all about history, culture, and food! She is a die hard sports fan with Dallas Stars being her favorite. She is committed to ensuring that our clients get the absolute best support and software available.
Kaci Queen
CUSTOMER SUPPORT / ACCOUNT MANAGER
With 4 years of experience working in County Government, specializing in payroll and accounts payable, along with a short time in the Treasurer’s Office. This experience has given me a strong understanding of government financial processes and the importance of accuracy, confidentiality and dependable service.
With 15 years of customer service experience, I have developed excellent communication, problem solving and relationship building skills. I enjoy working directly with clients, understanding their needs, resolving issues, and helping them find solutions.
My combination of financial experience, county-government knowledge and extensive customer service background allows me to provide knowledgeable, professional and responsive support. I take pride in building positive client relationships and helping customers feel confident and supported throughout every interaction.
Vance Jones
CUSTOMER SUPPORT / ACCOUNT MANAGER
With eight years of experience in county government, I have developed a diverse professional background spanning payroll, human resources, employee relations, benefits administration, organizational support, and day-to-day government operations. My career in public service has given me the opportunity to work with employees, department leaders, elected officials, and members of the community while building a strong appreciation for accuracy, confidentiality, communication, and dependable service.
Throughout my career, I have enjoyed taking on new challenges, solving problems, and finding ways to make processes more efficient while never losing sight of the people behind the paperwork. My experience in both payroll and human resources has allowed me to combine attention to detail with one of my greatest strengths—working with people.
Outside of work, I am a proud parent of two children and share my home with three dogs, so there is never a shortage of activity. And anyone who has met me knows that I love the spotlight! In my free time, you can usually find me at the local community theater, either on stage acting in a production or behind the scenes directing one. Theater is a huge part of my life and gives me the opportunity to be creative, collaborate with some incredible people, and bring stories to life for our community.
Whether I am working in county government, directing a cast, or stepping into the spotlight myself, I enjoy connecting with people, taking on new challenges, and bringing plenty of energy and personality to whatever role I happen to be playing.
What Our Clients Are Saying
- Cheyenne StroudMarion County, AR Comptroller – “I just want to say Jessica and Tennille are…
- Christy PetersonSaline County HR Director, Benton, AR – “I just want to thank you for…
- Jenay MizeBaxter County Treasurer, Mountain Home, AR – “When Covid began, I cannot tell you…
Upcoming Events
- Arkansas County Treasurers’ Fall MeetingSeptember 23rd-25th, 2026 Paris, Arkansas
- 78th Annual County Treasurers’ Association of Texas ConferenceSeptember 21-24, 2026 Conroe, TX
- 81st Annual Texas Association of County Auditors Fall ConferenceOctober 27-30, 2026 Denton, TX