Customer Satisfaction

2020 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service. In September 2020 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 60% response rate and received a 96% satisfaction rating from our customers. Here are the actual survey questions: Read more: 2020 Customer Satisfaction Survey

2019 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service. In September 2019 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 67% response rate and received a 83% satisfaction rating from our customers. Here are the actual survey questions: Read more: 2019 Customer Satisfaction Survey

2018 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service. In September 2018, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 58% response rate and received a 98% satisfaction rating from our customers. Here are the actual survey questions: Read more: 2018 Customer Satisfaction Survey

2017 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service. In September 2017, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 67% response rate and received a 97% satisfaction rating from our customers. Here are the actual survey questions: Read more: 2017 Customer Satisfaction Survey

2016 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service. In September 2016, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 71% response rate and received a 99% satisfaction rating from our customers. Here are the actual survey questions: Read more: 2016 Customer Satisfaction Survey