Drew County Clerk, Monticello, AR
I am writing to let you know that you have a fantastic team. I cannot express enough gratitude that I have towards your team at Financial Intelligence. Please let everyone know that in addition to being very much appreciative of your staff’s hard work, dedication and patience, I am absolutely in love with your software. The simplicity of the software brought tears to my eyes. The software is easy to comprehend and simple going from one step to another. Even though it is simple, the program has lots of features that help me do my job better.
Garland County Treasurer, Hot Springs, AR
The Garland County Treasurer’s office began using the Financial Intelligence software many years ago and we are very happy with the capabilities of the system. The software is very user friendly and as a result, we have saved thousands of dollars in reduced labor costs. In addition to the monetary savings for our county, the electronic storage capabilities allow easy and efficient retrieval of records and documents. I highly recommend Financial Intelligence and their very friendly staff to anyone whose goal is to operate their county office more efficiently.
Shackelford County Treasurer, Albany, TX
After only one month as an elected official, I decided to look for new software for my office. Having to do a software data conversion is a hard thing to go through but FI’s staff made it easy to accomplish; even when our old software vendor refused to assist by providing our data. The FI support team went above and beyond to answer any and all of my questions. And I had lots of them. As I began to search for a new software provider, I knew the most important thing to me was going to be Customer Service. I wanted to be able to get in touch with someone in a timely fashion that would understand the problem and would help get me back on track. I also wanted software that would benefit my county. I found everything that I was looking for with Financial Intelligence! They have gone above and beyond to help me succeed in my office. They are a great team to work with. They specifically geared the software for my size of county and the cost was reasonable enough that I could justify it to my taxpayers. To put it simply – FI – Y’all are Awesome!
Saline County Treasurer, Benton, AR
I was elected as the Saline County Treasurer in 2012 and I took office on January 1, 2013. When I became the Treasurer, I kept the employees from the previous administration. Each had a good working knowledge of the Financial Intelligence system. Within days, Financial Intelligence came to my office to offer me any assistance I might need on learning their software. I sat down with a Financial Intelligence representative and they explained their system to me and they assured me they were there to assist my office in any way they could.
Since taking office, if we have a problem or question, FI is there to help. Most notably, David Szczurak in customer support has been great on any technical issues. Robert Baird (President of Financial Intelligence) has come by my office several times to offer his assistance and keep me updated on new things that are coming up with future software enhancements. Amanda Epperson is the Arkansas Operations Manager for FI. Mandy is retired from the State of Arkansas where she worked in the Legislative Audit Division for many years. Her background is a big plus for FI. Mandy has firsthand knowledge on how county government works. Shortly after she went to work for FI, I requested an “audit log”, which was a new requirement from the Legislative Audit Division at the time. She had the programmers design the report and I had my audit log shortly thereafter. I am very happy with the way my office has been served and if you are considering changing financial software companies I certainly recommend Financial Intelligence.
Mongomery County Clerk, Mount Ida, AR
The Montgomery County Clerk’s Office made the decision to make a software change in 2013. We wanted to find a company to provide new payroll, accounts payable and general ledger software specifically designed for county government. We met with Financial Intelligence several times and we were impressed with their software and their reputation. We were excited to start using the Financial Intelligence software solution even though we knew that change can be daunting. Our goal was to be more efficient with the different options provided by the software while keeping our costs down. So far we have succeeded. We remain impressed with the training and on-going support we have received from the staff at Financial Intelligence.
Calhoun County, AR
After using another software system for many years I can honestly say that the financial software we now use from Financial Intelligence (FI) is much easier to use. The FI solution is more comprehensive than our old software and the reports I am now able to produce are accurate. FI made the conversion from our old provider painless. Their trainers actually came and stayed with us in Hampton until the job was complete to our satisfaction. This is a far better experience than when we first went on with our old software provider where most of the training was provided by phone call. If you are thinking about changing software providers I cannot recommend FI enough. They understand that the customer is important.
Archer County Auditor, Archer City, TX
I, along with my County Treasurer, began the daunting process of searching for a new financial software provider in 2013. Our search quickly came to a halt as we learned of the great expense these other software providers’ services entailed. This was something our county just simply couldn’t afford.
We later learned about a company called Financial Intelligence (FI). The FI financial software had recently been implemented in a neighboring county, a county that was very happy with their services. In March of 2014, we began the conversion to FI. We were told that because of their recent development in Texas, as well as the inherent painful nature of a software conversion from one company to another, to expect a period of “growing pains”. Those growing pains were very real but with the help of the FI staff we have worked together to develop a system tailored to Texas counties, that I am very excited about! FI has been nothing but professional and helpful through the entire process. I can’t say enough about the outstanding character and intelligence of their team. If I have a problem or a question, they happily get right on it. Because our former software provider lacked in it, good customer service was a top priority for my Treasurer and me. FI has definitely met those expectations, and they should be proud of their hard work to develop an affordable software that is tailored to Texas counties.
Calhoun County Treasurer, Hampton, AR
My first year in office was 2013, and it was such a blessing to have a software company that was willing to help me in any situation. I was new at this “County Treasurer” thing, and of course I had lots of questions! There was never a question that I couldn’t ask FI personnel without getting a full response. Many times, FI personnel went out of their way to help me resolve my issues. This is one of the biggest reasons I recommend Financial Intelligence to any county government office. I work closely with our County Clerk, Alma Davis, and this software enables both of our offices to work efficiently as a team. The software is very user friendly and anytime you have issues, the FI staff is quick to respond. Some of the staff has become like family – because they go out of their way to satisfy their clients in a genuine way. Financial Intelligence is the complete solution to any software needs and they come highly recommended from me.
Calhoun County Circuit & County Clerk, Hampton, AR
I would like to take this opportunity to thank the FI staff for all the help they have given us here in the Clerk’s office in Calhoun County. We have been with them for three years now and really do love their system. I feel very secure in knowing that if I have a problem, they are right there to help me. Sarah, Mandy, and David are three of the best software techs I have worked with over the years. Again, Thanks for all you do.
Jo West Taylor (Retired)
Garland County, AR
A computer conversion in any department is always difficult but I have found the staff with Financial Intelligence to be willing to go the extra mile to answer questions and to be helpful with the implementation process. Boyd, Sarah, Phillip and Robert have remained professional and very patient. All have gone above and beyond the call of duty to make what I think will be the single best improvement in the Garland County Treasurer’s Office since the mid 80’s when we first went on computer. The staff is willing to step back and let us see if we can handle this on our own but can always be reached when needed. The fact that Boyd has worked with the Arkansas Division of Legislative Audit to update the coding system that won’t go in to effect till 2010 or 2011 indicates his commitment to the project and to us and to the company.
I would recommend Financial Intelligence to any county treasurer that wants to update their record keeping system and properly archive their work.
Tammy Lambert (Retired)
Garland County, AR
It has been a blessing to have Financial Intelligence on board. I cannot express enough what a great team you have. You offer a complete solution.