Surveys Completed
67%
Satisfied Clients
97%

Customer Satisfaction

2017 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.In September 2017 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 67% response rate and received a 97% satisfaction rating from our customers. Here are the actual survey questions:Read more: 2017 Customer Satisfaction Survey

2016 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.In September 2016 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 71% response rate and received a 99% satisfaction rating from our customers. Here are the actual survey questions:Read more: 2016 Customer Satisfaction Survey

2015 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.In September 2015 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 70% response rate and received a 98% satisfaction rating from our customers. Here are the actual survey questions:Read more: 2015 Customer Satisfaction Survey

2014 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.In September 2014 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 73% response rate and received a 100% satisfaction rating from our customers. Here are the actual survey questions:Read more: 2014 Customer Satisfaction SurveyReturn to Top