Surveys Completed
58%
Satisfied Clients
97%

Customer Satisfaction

2018 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.

In September 2018, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 58% response rate and received a 98% satisfaction rating from our customers. Here are the actual survey questions:

Read more: 2018 Customer Satisfaction Survey

2017 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.

In September 2017, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 67% response rate and received a 97% satisfaction rating from our customers. Here are the actual survey questions:

Read more: 2017 Customer Satisfaction Survey

2016 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.

In September 2016, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 71% response rate and received a 99% satisfaction rating from our customers. Here are the actual survey questions:

Read more: 2016 Customer Satisfaction Survey

2015 Customer Satisfaction Survey

FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.

In September 2015 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 70% response rate and received a 98% satisfaction rating from our customers. Here are the actual survey questions:

Read more: 2015 Customer Satisfaction Survey

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